Order Processing

As of the moment, we distribute to Beauty Professionals Only. If you want to purchase our products, please contact the nearest Authorized Resellers.

For Beauty Professionals, once we receive your order via phone or email, we will send an invoice to confirm your order. Once payment is received, we’ll prepare and ship your order.

If you don’t have the order form, please contact us.  

 

Fraud Protection 

 

All payment forms are subject to verification and review by Glam Group Canada Inc. We reserve the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity. 
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Shipping Policy 

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As we ship products throughout the country, we wish to advise you that your delivery times will vary based on your location and the delivery partner of choice for your shipments; as such, we use the following general guidelines: 

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  • All orders will be processed on a first come, first served basis. 

  • All orders received by 11AM CST, will be shipped the same day, and orders received after 11AM CST will be shipped the next day. 

  • All orders will be shipped by economical means; all rushed or over-sized orders are subject to additional courier/freight charges. 

  • A tracking number will be emailed to you the day following the pickup of your product from our warehouse. 

  • Any damaged, short-shipment, lost shipment, should be reported to Glam Group Canada Inc. within 48 hours. 

  • Shipping costs will not be refunded for “non-present” deliveries. 

  • Mis-shipments due to incorrect addresses – It is the responsibility of the client to provide us with up to date and correct addresses, therefore; Glam Group Canada Inc. will not accept any responsibility or liability relating such costs. 

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RMA Policy (return merchandise authorization) 

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Glam Group Canada thanks you for choosing us as your trusted partner for your business needs, but should you need to return any products, we have setup the following guidelines: 

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  • Products damaged in transit – Make sure that you state such damages in writing to the delivery partner, and immediately advise Glam Group Canada, within 24 hours of such delivery. 

  • Wrong products shipped/received – Advise Glam Group Canada, within 48 hours of such mis-shipments.  

  • Wrong products shipped – Product must be returned in original condition & packaging, and so within 5 days of originally issued RMA.  Any products received after said days, but within 10 days, will be subject to a 20% restocking fee. 

  • Wrong products ordered – Product must be returned prepaid in original condition & packaging, and so within 5 days of originally issued RMA.  Any products received after said date and/or is not judged to be in resalable condition, will be not be accepted/refunded, and will be returned at client’s expense. 

  • All returns must be shipped pre-paid.

  • We promise that all products are in perfect condition, and properly packed when leaving our warehouse; therefore, it is the responsibility of the client to make all/any claims with the shipping company.  Please make sure that you take picture evidence of any damages or perceived damages to the delivered package for your claim with the delivery company.  Please make sure to advise the delivery driver to note your observation. 

  • No returns on furniture, equipment, special orders or final sale items. 

  • Shipping cost for repairs are borne by the client, any equipment shipped to us via C.O.D. will be refused. 

  • While we aim to maintain stable prices for your convenience; we would like to also state that all prices are subject to change without notice.

  • Absolutely no “cash refunds”.